Return Policy

Conditions under which a Product may be returned for a refund:

  • The Product was purchased within 45 days of purchase.
  • The Product is returned in the original packaging and all components of the product are included.
  • The Product including all components is in new and unused condition.
  • Orders cancelled before shipment are subject to a 5% credit card processing fee.

Procedure for returning a Product:

  • Call 888-280-4066 and inform the Purrfect Fence associate that you would like to make a return. You will then be given an RMA number, which needs to be clearly written on ALL PACKAGES.

    *** Please have the order number handy when you call. ***

  • Once approved, send the merchandise to the address that will be provided when you call for your RMA number.
  • Once the merchandise is received and inspected by Purrfect Fence, the customer will be notified of the return and the amount they will be refunded, which will be less the outbound shipping cost as well as 10% restocking and processing fees.
  • Any orders returned without contacting us first will be refunded at our discretion. If you send a return without contacting Purrfect Fence and we deem it unable to be credited, we will not re-send it to you. You can have it re-shipped but will be charged accordingly.

NOTE: If the returned merchandise is not in a condition in which it can be resold, it will not be accepted, regardless of whether or not it had been approved over the phone. Also, please note that packages that have been damaged during the return will not be accepted for a refund. We recommend having your packages insured by the shipping company you use to return the merchandise. Customer is responsible for arranging return of product, once approved, at their own expense.

ALL RETURNS ARE AT THE DISCRETION OF PURRFECT FENCE.

 

CLICK HERE FOR EXTREME WEATHER DISCLAIMER

Testimonials

Keith & Elaine Rahn
Sullivan, Wisconsin

The Purr…fect fencing for cats has been the product that does what it advertises. We were looking for two things for our cats. Give them an area outside to play in and keep them safe. Being out in the country, speed limits are 45-55mph. Cats many times are simply too inquisitive for their own good. We wanted an area where we could feel comfortable in leaving them outside without the worry of them escaping into danger. The Purr…fect fencing system has met that need in a way that goes to the next level. It is aesthetically pleasing as well.
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